Frequently asked questions

 

Voltis questions

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How does Voltis work?

Voltis takes optimising voltage to a new level. It is intelligent and will constantly monitor your incoming voltage and your demand and it will adjust itself to maximise the potential savings. Voltis will adjust your incoming voltage down to a lower level much more suitable to your equipments needs, this has the effect of ensuring your equipment is not over supplied which causes your equipment to burn off the excess power as heat and for your electrical and electronic equipment to wear out faster. Less power means savings in your energy costs.

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How is Voltis different from other voltage reduction products?

Voltis has intelligence built in and is PLC controlled, it constantly monitors what is going on with your mains supply and your equipment demands and creates an optimal balance.

Voltis uses a bank of transformers that switch on and off as your demand requires, for example if your business does not operate at the weekends and only minimal power is drawn,  Voltis will monitor this and adjust its operating accordingly, and when you return to full operation on Monday it will again adjust accordingly which serves to maximise your savings, which is why typically we can achieve double the level of savings than just standard voltage reduction units or optimisers.

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How reliable is Voltis?

Voltis units are intelligent they “self-manage” themselves, from a good practice perspective we recommend taking out our servicing agreement as with any piece of high-tech electrical equipment it should be checked annually and part of the service is to review your Voltis unit to make sure that if your usage has significantly changed that we can maximise your saving potential accordingly.

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What are the benefits to the environment?

Climate change and harmful carbon emissions are at the forefront on the World political agenda with various agreements being in place for the leading industrial nations to significantly reduce their negative impact on the environment.
 
Voltis units will reduce carbon emissions through the fact that they will reduce the electricity demand which in turn reduces carbon emissions. This is why the Carbon Trust is prepared to provide interest free funding for these types of products as there is a direct link to reduced carbon emissions. Reductions in Carbon emissions of up to 20% can be achieved from your Carbon Footprint through installing a Voltis unit.

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Is there any detrimental effect on any of my electrical equipment?

No, in fact the opposite is correct, Voltis will improve the running of your electrical and electronic equipment.
a.      Voltis suppresses your harmonics as harmonics can cause damage to your electrical equipment
b.      Voltis will reduce your phase voltage imbalance which serves to improve the efficiency of AC motors.
c.      Voltis improves your sites power factor by up to 20%, typically we are seeing improvements to 0.98 and above.
d.      Voltis will suppress harmful power spikes and protect your equipment.

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How long will the product last?

Voltis units should last indefinitely if they are looked after. We can support this through annual servicing to give you the peace of mind that the equipment is kept in good order and is maximising your savings opportunities.

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Who installs the units?

We offer a full turn key operation. The units are installed by our Qualified Electrical contractors who are members of the ECA Electrical Contractors Association, NICEIC and Construction Line registered and CHAS (Construction Health & Safety) approved. Method statements will be completed prior to the installation taking place.

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What is involved in installation?

Depending on the size of the unit the full installation can vary from as little as 4 hours to around 2 days, however we are mindful to cause minimal disruption to your business so the “power down” time is normally kept to a maximum of about 3 hours over the full installation. We would agree a suitable installation time with you to ensure that your business disruption is minimised, which can include night time installation or weekend installation.

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Do Voltis units comply with the latest wiring regulations and IEE guidelines?

Yes all Voltis units are built in line with the current wiring regulations and IEE guidelines and are fully tested prior to installation.

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Is there any funding or support available?

Yes, the Carbon Trust for the private sector and Salix for the public sector provide loans for products and or projects which will reduce carbon emissions. Before agreeing to provide any loans they will independently verify the savings in carbon emissions we predict Voltis can achieve for you.

To date 90% of Voltis customers who have applied for interest free funding have received it (subject to them meeting the terms and conditions).

 

Sinergy questions

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Is a software package included?

All metering equipment is supplied with the appropriate software to enable the production of reports for analysis of energy usage including costing analysis.

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What systems does the software operate on?

The software will operate on Windows XP, Vista & Windows 7.

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Who can install the equipment?

An electrically competent person can generally install the equipment. Full installation instructions are supplied with all equipment.
Installation and commissioning services can be supplied at additional cost.

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Can the meters produce a pulse output?

All fixed metering applications can produce a pulse output.

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What voltage ranges can be measured?

Standard equipment is designed to measure a voltage range from 200 volts single phase or 440 volts three phase. The equipment only measures AC voltage.

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What current ranges can be measured?

Fixed Systems
KLIK Meters > 3000A as standard
Escot Systems > 3000A as standard

Portable Systems
e-Tracker > 2500A as standard
k-Wattch >1000A as standard

Other current ranges can be produced as non standard, please telephone our sales team for more information.

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What is the physical diameter of the current transducers?

Current Transducers are available in the following nominal diameters.
Bobbin CTs 10mm
Split Bobbin CTs 10mm & 16mm
Split core CTs 16mm - 60mm in four sizes
Flexeclamp CTs 90mm - 310mm in six sizes

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Do I have to disconnect the circuit cables to fit the current transducers?

No the majority of current transducers used can be clipped around the cable without the need to disconnect any circuits.

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Where can I use this equipment?

Standard equipment is designed for internal use on single phase and three phase circuits.

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Can meters be manufactured for none standard applications?

Sinergy meters can be manufactured or adapted for none standard applications, please telephone our sales team for more information.

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Can I get telephone technical support for the products?

Full technical telephone support for current product ranges and their application is available during normal working hours.

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What information can I get from this equipment?

Graphical and numerical representation of energy usage e.g. amps, volts, kW, power factor.

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Can I obtain spare parts?

A small range of spare parts are available. Some parts require fitting by qualified technicians and in these circumstances the meter or current transducer would need to be returned to our manufacturing operation for repair.

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Is a Calibration service available?

A calibration service is available for e-Tracker and k-Wattch portable meters.

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Can my meter or current transducer be repaired?

A repair service is available for all current equipment. This service attracts an inspection fee which is refundable if the repair is carried out.

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How can I purchase Sinergy meters?

Purchases can be made by setting up a credit account, by proforma invoice or Credit card please note that credit card payments attract a handling fee.

 

Ipsis questions

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What is the Ipsis appliance?

The Ipsis appliance is a rack mounted server or a standalone desk top (manufactured by Dell) which is the system’s controller. It is the ‘brains’ of the system that resides in your building managing policies and collating the energy data used in the organisation. It also contains the system security and firewall, and acts as the communication point to the Marshall-Tufflex Energy Management remote servers.

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What kind of equipment can I manage in my building?

Ipsis can manage all of the electrical equipment that is plugged into the cable management products such as floor boxes, perimeter trunking, desk modules, power poles and sockets. This enables you to manage PCs, printers, photocopiers, scanners, phone chargers, docking stations, digital white boards, vending and coffee machines, water coolers and dispensers, electric radiators and heaters, water heaters, digital picture frames, TVs and projectors, and desk lamps.

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Is Ipsis suitable for an office?

Yes. Ipsis has been designed specifically for use in offices and educational facilities, any organisation or building where IT usage is high and forms part of the client’s service. Ipsis manages all ICT including PCs, printers, photocopiers, scanners etc.

However, Ipsis also provides significant savings in organisational buildings where PCs are not the function of a building, but where there is electrical equipment such as vending, water heaters, fans, coolers, air con units, water dispensers, TVs, projectors, etc. Building such as garages, retail outlets and leisure centres are typical examples.

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Is Ipsis suitable for use in schools?

Yes. Because of the high levels of IT equipment used in these types of buildings Ipsis is particularly relevant and can provide excellent energy savings.

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How much energy can I save?

Ipsis typically provides savings on equipment energy somewhere between 30% - 70%, depending on how you use your buildings today. Typically, electrical savings around 40% are easily achievable.

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Can I use Ipsis to manage my lighting?

No, not directly. Ipsis has been designed to manage electrical items, appliances and IT equipment. It has not been designed to manage lighting at this time. It does have the ability to integrate into lighting and security systems, and it can display energy data from other systems to provide segmented energy use.

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What if I already have an aM&T system?

That’s fine. Ipsis can work alongside the existing aM&T package if one is present. The metered data can be imported into the dashboard to provide high level information.

Obviously it would be beneficial for Ipsis to become the primary aM&T system as it can present much more granular data than a traditional aM&T package, as it meters down to the socket and individual user or appliance. It also provides the ability to automate savings through its energy saving policies and provides additional remote control, which traditional aM&T is unable to do.

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Can I apportion energy costs using this system?

Yes. Because each Energy Node can be classified by department and cost centre, the energy consumed by the ‘user’ can be apportioned accordingly. This makes it ideal for cost centre allocation, project costing, and delegating energy accountability to departmental managers and staff.

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What is an energy saving policy?

Energy saving policies are switching and shutdown policies that manage the equipment in your buildings to ensure electrical waste is eliminated. Once set, the policies become a ‘digital energy manager’, turning equipment on and off when it’s not in use or to increase operational efficiency. The policies can react to how people use the building making sure it, and the equipment within it, is used as efficiently as possible at all times.

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How are energy saving policies managed?

Energy saving policies are managed inside the building by an Ipsis Appliance – this is a PC server that is installed in the client’s building by Marshall Tufflex Energy Management. The policies are administered using the energy dashboard.

Policies can be set across the whole organisation by site, by building, by floor, by department, by equipment type, and even down to the individual user. The Ipsis Appliance then deploys the policies through the Energy Nodes distributed in the building and collates the metered data, which is then viewed through the dashboard.

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Who sets the energy saving policies on set up?

Marshall Tufflex Energy Management provide a policy recommendation schedule during the consultation period of the installation, which will be then administered during the installation and commissioning phase of the system.

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Who manages the system on a day-to-day basis?

The end client is responsible for the ongoing management of the system. Marshall Tufflex Energy Management install the system and provide relevant training to on-site personnel to ensure they are qualified to manage the system.

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Could I set a single policy to manage the entire building?

Yes. This can be easily done and would provide excellent savings. For example, you could simply set a policy named ‘Work’ which would be active every working day. This policy could switch power on to all sockets 10 minutes before work commences, and removes power (after securely shutting down all PCs) to all of the sockets 30 mins after closing.

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Can individual staff set their own policies?

Yes. Anyone can set their own policies, as long as they have been given access rights by the client. It is the decision of the end client to whom it gives management access.

 

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